Refunds Policy
Refunds Policy - Effective Date: 30/11/2024
We are Tllid India Private Limited, a private limited company incorporated under the Companies Act, 1956 and having its registered office at G 903 Orchid Woods Hennur Road Bengaluru 560077, Karnataka, India (“Tllid”, “Mindei”, “we”, “us”, “our”). The Tllid Group is formed by different business units and brands that are managed independently and encompass several affiliated companies, that may or may not have names that include the brand Mindei or Tllid.
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Mindei provides applications, websites, content, products, and services (“the Services”) which enable users such as parents, legal guardians, educators and carers of children (“Customers”) to access assessment tools and mental health experts (“Providers”) who provide online (prerecorded or live) and offline content and consultation.
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By enrolling in an online and/or blended consultation or purchasing any of our products or services and providing Mindei with your payment information, you hereby agree to these payment terms. To purchase any services or products offered by Mindei through the Services, you must have Internet access and a current valid accepted payment method as indicated during the sign-up process ("Payment Method").
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You agree to Mindei, or its third-party payment provider, storing and accessing your payment information. You also agree to pay the applicable fees for the services or products you purchase through Mindei Services as they become due, whether on a one-time, instalment, or subscription basis. Fees may vary based on your location, the type of Payment Method used, where your Payment Method was issued, or other contractual arrangements. Your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. Mindei does not support all payment methods, currencies, or locations for payment and may vary such offerings from time to time. Additionally, you understand and agree that not all promotions and pricing are available to all students, and that specific additional terms and conditions (such as the Special Online and related educational Terms) may apply to certain promotional programs, pricing, or geographic locations. You agree to use your valid Payment Method and not impersonate or otherwise use a Payment Method to avoid regulatory restrictions.
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Automatic Subscription-Based Payments
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By selecting an automatic subscription-based enrollment, you expressly authorize Mindei to automatically charge the applicable recurring monthly fee and any applicable taxes to your payment method unless and until you cancel, are removed, or graduate or complete the program. For any services or products that are provided on an automatic subscription basis, unless otherwise specified during enrolment, your first monthly payment will be charged to your payment method upon your purchase date. Upon completion of your purchase, your access to the Online and/or blended learning course begins, and so does the two (2) day refund period. At the time of the first scheduled payment, your Payment Method will be charged and your automatic-renewal subscription will start; as does the two (2) day refund period at that time. You may not receive a notice from us that your two (2) day refund period has ended or that the subscription-based payments have begun. Your subscription will continue on a month-to-month basis with recurring payments unless and until you cancel, are removed, or graduate or complete the program. You agree to pay the then-current applicable monthly payment.
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After the first-month automated subscription payment, for each subsequent month, the monthly fee will automatically be billed on the 5th date of the next month.
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Manual Payments
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If you elect to pay manually for any ad-hoc products or services, you will be required to make a payment manually. Your two (2) day refund period, where applicable, will start upon your payment and access to the Online tools and/or blended learning course.
Personal information collected by the Company
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The company collects information in several ways. When you register for a course available with us, we may ask for contact information such as your name, address, telephone number, e-mail address, and billing information. We may also ask you to complete certain forms or surveys that gather information about you, your academic background, business, profession, job and your opinions or comments. Correspondence sent to us by you or by third parties about your activities, including letters or emails, may be collected into a file specific to you.
Cancellation & Refund Policy
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1. Cancellation & Refunds
a. Online Training for Self-Paced Learning: Raise refund request within fourteen (14) days of purchase of course. The refund guarantee is void if the Customer has accessed more than 25% of the content or downloaded any of the handouts. Any refund request beyond fourteen (14) days of purchasing the course will not be accepted and no refund will be provided.
b. For Instructor-led Training: Raise refund request within fourteen (14) days of purchase of course or with a minimum notice of 24 hours, whichever is earlier. The refund guarantee is void if the Customer gives less than 24 hours’ notice or if the Customer does not attend the training. Any refund request beyond fourteen (14) days of purchasing the course, or with less than 24 hours’ notice, will not be accepted and no refund will be provided.
c. Consultations: Raise refund request within fourteen (14) days of booking an appointment with a Provider or with a minimum notice of 24 hours, whichever is earlier. The refund guarantee is void if the Customer gives less than 24 hours' notice or if the Customer does not attend the consultation. Any refund request beyond fourteen (14) days of purchasing the course, or with less than 24 hours’ notice, will not be accepted and no refund will be provided.
d. Tools or Products: No refund is applicable unless there was a technical issue.
2. In case Mindei cancels an event or a course, or a Provider cancels an appointment, 100% of fees will be refunded to the Customer. However, travel, logistics or any personal expense incurred by learners/Customers will not be refunded.
3. In case Mindei postpones an event or a course, or a Provider postpones an appointment, the Customers will have the option of joining a future session of the same event or consultation or receive a 100% refund of the fees.
4. A refund request can be initiated by emailing the support team at support@mindei.com with the proof of purchase
5. Refunds of the duplicate payment made by the Customer will be processed via the same source (original method of payment) in 10 working days after intimation by the customer.
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Price Changes
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Mindei reserves the right to modify, terminate or otherwise amend the fees and features associated with your subscription. If we notify you in advance of at least fifteen (15) days, your continued use of Mindei and the Online and/or blended learning course after the changes have been made will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may terminate your subscription by cancelling at any time. If you accept the new subscription, its terms and conditions will apply for all future months.
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Taxes
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When you purchase any Online and/or blended learning course or other Service or product from Mindei, you agree to pay not only the applicable fee, but also all applicable sales, use, value-added, transaction taxes, or other government-required charges that Mindei determines it is required to collect (taxes). Please note that Mindei will calculate the estimated taxes at checkout and that, upon confirmation, you may be responsible for a different total. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. You hereby authorize Mindei to modify and charge any Taxes owed by you upon confirming the tax rate. Please also note that where GST / VAT collection is required, if any, GST/ VAT will be calculated and added at checkout. You hereby agree to indemnify and hold Mindei harmless against any claims by any tax authority for any underpayment of any Taxes, including, without limitation, GST/VAT, and any related penalties and/or interest.
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Credit Card Billing
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Credit card payments are processed by our third-party payment processor(s). By agreeing to these Terms of Use, you agree to be bound by Third Party Payment Processor(s) Terms of Service as applicable. Any breach of those terms will be treated as a breach of these Terms. If you have selected a subscription-based enrolment or implemented an instalment plan, your credit card will automatically be charged monthly for the cost of the Online and/or blended learning course and any applicable taxes. If you have selected a subscription-based enrolment or implemented an instalment plan, you will be automatically charged to the Payment Method for the cost of the Online and/or blended learning course and any applicable taxes. If any fee is not paid on time, or our processors are unable to process your transaction using the credit card information provided, we reserve the right to terminate your account or suspend or terminate your access to the Online and/or blended learning course as we deem appropriate. If your payment details change, your card provider may provide us with updated card details and you agree to our collection of such details. We may use these new details to help prevent any interruption to the Services. If you would like to use a different payment method or if there is a change in payment method, please contact our support team at support@mindei.com.
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